Customer reviews

What our guests say

"Excellent"

Great location Very good attitude from the staff who also know English A very satisfying breakfast Very comfortable rooms

Hotel response

Dear Yakov, What a pleasure is to read your comment, it is great to know that you had a good stay and that our staff made you feel at home. Do not hesitate to visit us again if you return to Madrid Regards from the centre of the city
Yakov Sternbaum
17-Nov-2022

"Excellent"

"Excellent"

We enjoy the location of the hotel, the clean rooms, and friendly and helpful staff.

Hotel response

Dear Peter, We would like to thank you very much for your wonderful comment. We are very happy and proud that you liked the hotel, our cleaning, room location and particularly our service and this is surely the best compliments for a Hotel staff. It will be a real pleasure for us to host you in our hotel again. Regards from the centre of Madrid
Peter Arzberger
5-Nov-2022

"Excellent"

"Very good"

The windows in our room have shutters that stay open and what seem to be a nightly city trash collection was really annoying. Other than that the hotel is very safe, clean and they have the best staff. Loved the location very much. Would request for an interior room in case we go back to Madrid

Hotel response

Dear Grace, Thank you for taking a few minutes to share your experience with us, the counter windows of the rooms closedcompletely so that the light from the outside does not bother you, if at any time there is a problem you can contact the colleagues at reception to solve it. We are glad to see that otherwise your stay with us was completely satisfactory and that it met your expectations and we agree with you that if you want a much quieter room for your next stay do not hesitate to ask us for an interior room. We look forward to seeing you soon. Best regards
Hotel guest
22-Oct-2022

"Very good"

"Excellent"

Gorgeous hotel and excellent location at a very reasonable price !

Hotel response

Dear Carlos Daniel, We are truly thankful for your comment about our hotel and we are happy that you enjoyed your stay and our hotel was as good as you expected it to be. Do not hesitate to visit us again Regards from the centre of Madrid.
Hotel guest
28-Sep-2022

"Excellent"

"Excellent"

We enjoyed our stay very much. everyone was very kind and the breakfast was excellent. No negative point, only very positive ones. Hugo & Jeannine

Hotel response

Dear Hugo, Thank you for your nice review, we are glad to know that your experience in Madrid was even better thanks to our staff. We hope to see you again soon. Regards from Hotel Infantas by Mij
Hugo Jacobs
26-Sep-2022

"Excellent"

"Excellent"

Lovely hotel! Great staff-very helpful and considerate.

Hotel response

Dear Tiffany, Thank you for your great words about our hotel, we are really happy to know that you enjoyed your stay with us. We will share your comment with our staff, it is a great reward for them and they will be happy to know that, with their help you enjoyed Madrid even More. We hope to see you soon. Regards from Hotel Infantas by Mij
Hotel guest
14-Sep-2022

"Excellent"

"Excellent"

Location was good for visiting parks and Prado and downtown; the property was clean and rooms were very nice. The breakfast and service were excellent.

Hotel response

Dear Brent, Thank you for your nice review, we are happy that you have enjoyed your stay with us. All our staff will be delighted to know that they made your experience in Madrid even better. As you remark our location is spectacular to visit the main points of Madrid and to walk around the centre. We hope to see you soon. Regards from Hotel Infantas by Mij
brent Sweeny
9-Sep-2022

"Excellent"

"Excellent"

Big room and bathroom. Friendly and helpful staff. Good breakfast.

Hotel response

Dear Clara, First of all, we would like to thank you for your review, we are very happy to know that you had a nice stay at Hotel Infantas by Mij and that you appreciated our hotel and staff. We all work hard every day to make sure that our guests have a pleasant stay so it is very rewarding to know how clients like you appreciate our efforts. It was a pleasure having you at our hotel, we will be delighted to welcome you again next time you visit Madrid. Best regards from the centre of the city
Clara Gauci
29-Aug-2022

"Excellent"

"Excellent"

I was extremely happy with my stay at your hotel. I have stayed here several times because of the excellent location, the accommodations meet my expectations, the staff were very friendly and exceptionally helpful

Hotel response

Dear Thomas, Thank you for sharing your experience with all the travelers. We are really glad to read your kind words about our hotel and staff. We all work hard to offer the best service and it is very rewarding to hear that you appreciated our job; we will definitely share your comments with all the staff members. It was a pleasure to have you at Hotel Infantas by Mij, we are looking forward to your next visit to Madrid. Best regards from the centre of the city
Hotel guest
25-Aug-2022

"Excellent"

"Excellent"

I found the staff to be excellent and very service oriented. The hotel was clean and welcoming

Hotel response

Dear Wonnie, We are very pleased about your review of Hotel Infantas by Mij. We have forward your nice comments to the staff and work every day to make sure every guest experiences are as great as yours was. We look forward to host you in the future again. Best regards from the centre of the city
Wonnie Short
19-Aug-2022

"Excellent"

"Pleasant"

I don't have any objections against room or breakfast. Everything was as expected plus employees at the reception are super helpful. I just didn't have luck with the room because it was very noisy at night. Also there was dog barking all the time.... Ok it was option to close the window and be with turned on AC but I really like to have window open when it is possible.

Hotel response

Dear Rajko, Thank you for taking some time to share your opinion of our hotel. We are really sorry about the noise, all the rooms are well soundproof but for that, as you said windows have to be closed. If they are open you are going to hear the noises as we are located in the centre of the city so we are surrounded by the typical noises. Regards from Hotel Infantas by Mij
Rajko Jerenec
15-Jul-2022

"Pleasant"

"Excellent"

Historic, clean and well-maintained building in an excellent location. Housekeeping service is excellent and attentive. Awesome large and updated bathroom with extra-long and deep soaking tub (appreciated by us taller guests). I arrived to Madrid in the early morning and although I knew it would be too early to check in I decided to try and at least store my luggage. I had walked from the Airport Express bus stop at Plaza Cibeles to the hotel in a downpour and was soaked and literally dripping wet. I am unsure if it was out of kindness or pity but the front desk agent arranged for me to receive my room early which was greatly appreciated! Good breakfast option at adjacent restaurant although I found the breads dry and the coffee on the heavy and bitter side. I do want to share 1 complaint and 2 service issues. First, my complaint is that the extensive cable TV service offers zero English (nor French or German) programming and the Samsung TV subtitle option is not active. This is frustrating for an extended stay. I also wish to communicate 2 service issues: 1) I did not update my cell phone plan for traveling as multiple places online mention that a Hotel Infantas guest will be provided a cell phone for unlimited use. The front desk was not aware of what I was speaking about and looked at me in puzzlement. 2) Multiple online places indicate (including the MIJ hotel website) as an amenity that the hotel provides fresh coffee, available in the lobby for early birds from 530a-630a however the overnight front desk agent was not aware of what I was asking about. I realize with the Internet there are listings out on the web that the hotel cannot control, however having staff aware of the old amenities, so they can address the inquiry in a knowledgeable manner would allow the hotel and staff to put its best foot forward and not leave the guest feeling foolish. Hotel Infantas is truly a gem. I really love Hotel Infantas and have already booked my next stay, yet I may decide revert and stay elsewhere due to the lack of English TV options (for me, a subtitles option would be a great solution). ……Thank you for an excellent holiday and stay.

Hotel response

Dear Mr. Solomon, We really appreciate your detailed comment about your stay with us. We are very happy to read that you enjoyed your stay despite the issues you had which hopefully I can clarify now. About the TV channels, it is true that we do not have english or other language channels but the TV is smart TV which means that you can go online and search the one you want. About the cell phone we did have that service but many years ago, all the information about it was removed from our websites, if you saw it recently please let us know. Finally about the early bird coffee, you are completely right it is a service that we do offer, we have a really new front desk team and they maybe do not know it yet so your words helped us to improve our customer service. We hope that you decide to stay with us again next time you visit Madrid Regards from the centre of the city.
Hotel guest
30-May-2022

"Excellent"

"Excellent"

Great staff, great location and the room rate was fantastic booked on the hotel website. Thank you I really enjoy my stay in Hotel Infantas.

Hotel response

Dear Francisco Javier, We are very pleased about your review of Hotel Infantas by Mij. We have forward your nice comments to the staff and work every day to make sure every guest experiences are as great as yours was. We look forward to host you in the future again. Best regards from the centre of Madrid
Francisco Javier Hernandez Lopez
17-May-2022

"Excellent"

"Pleasant"

Great location and facilities, I would upgrade the hairdryer because the one we had was turning off by itself after a minute and a long mirror in the room would have been great. Very disappointed in the first morning where no one came to take our order for breakfast for more than 30 min, they didn’t even acknowledge that we were there and when we asked a lady to take out order she said “not now, I’m too busy”

Hotel response

Dear Giuseppe, Thank you for sharing your experience in our hotel. We take note about your words as we are always looking for improvements and it is easier to do it with the help of our guests. From the front dsk we are always happy to help our guests with any situation they can have, from giving directions to lend a hairdryer. We are truly sorry about your experience during breakfast. If you return to Madrid do not hesitate to visit us. Regards from Hotel Infantas by Mij
Hotel guest
26-Apr-2022

"Pleasant"

"Excellent"

Good location, nice staff, clean and nice room

Hotel response

Dear Zohar, Thank you for sharing your experience with all the travelers. We are really glad to read your kind words about our hotel and staff. We all work hard to offer the best service and it is very rewarding to hear that you appreciated our job; we will definitely share your comments with all the staff members. It was a pleasure to have you at Hotel Infantas by Mij, we are looking forward to your next visit to Madrid. Best regards,
Hotel guest
9-Apr-2022

"Excellent"

"Excellent"

The location is great, the staff is sympathetic and helpful in any matter, the hotel has a pleasant and quiet atmosphere. I stay in this hotel every time I visit Madrid and I always enjoy it there.

Hotel response

Dear Orna, Thank you for your wonderful words about our hotel. Is always a pleasure o have you with us. See you soon. Regards from Hotel Infantas by Mij
Hotel guest
26-Mar-2022

"Excellent"

"Pleasant"

The receptionist lady was amazing. The hotel is located in the center of Madrid. The street views were great. Definitely recommended.

Hotel response

Dear Abdulrahman, Thank you for your review of Hotel Infantas by Mij. We have forward your nice comments to the staff and work every day to make sure every guest experiences are as great as yours was. We look forward to host you in the future again. Best regards from Hotel Infantas
Hotel guest
24-Mar-2022

"Pleasant"

"Excellent"

This hotel is one of the best hotels I had been in Madrid beginning with great value and very clean following with a very central location closed to restaurants and shops also the staff is very friendly and helpful, I strongly recommend this hotel

Hotel response

Dear Ismael, First of all, we would like to thank you for your review, we are very happy to know that you had a nice stay at Hotel Infantas by Mij and that you appreciated our hotel and staff. We all work hard every day to make sure that our guests have a pleasant stay so it is very rewarding to know how clients like you appreciate our efforts. It was a pleasure having you at our hotel, we will be delighted to welcome you again next time you visit Madrid. Best regards
Hotel guest
15-Mar-2022

"Excellent"

"Excellent"

Super good location and very nice staff

Hotel response

Dear Ismael, First of all, we would like to thank you for your review, we are very happy to know that you had a nice stay at Hotel Infantas by Mij and that you appreciated our hotel and staff. We all work hard every day to make sure that our guests have a pleasant stay so it is very rewarding to know how clients like you appreciate our efforts. It was a pleasure having you at our hotel, we will be delighted to welcome you again next time you visit Madrid. Best regards
Hotel guest
13-Mar-2022

"Excellent"

"Excellent"

The hotel was as i expected. Checkin was very fast and also the checkout. The hotel is well positioned, no more than 100 m from a Dia supermarket. The room size was ok, very clean, it has a minibar with products, bed was confortable, bathroom has a bath tub with shower posibility, shower cap, shower gel, toothbrush kit. The room has also a LCDTV with a lot of channels, but because it has such a good position, it is useless. The breakfast is continental, there are a great variety from which you can choose. The only thing that i didnt like was that in the last night, the keycard didnt work so i have to go to the reception to reprogram it. In my opinion, if i will come back to Madrid, i will come also to this hotel.

Hotel response

Dear Ismael, First of all, we would like to thank you for your review, we are very happy to know that you had a nice stay at Hotel Infantas by Mij and that you appreciated our hotel and staff. We all work hard every day to make sure that our guests have a pleasant stay so it is very rewarding to know how clients like you appreciate our efforts. It was a pleasure having you at our hotel, we will be delighted to welcome you again next time you visit Madrid. Best regards
Petre Alexandru Zamfir
12-Mar-2022

"Excellent"

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