Customer reviews

What our guests say

"Excellent"

This is my "go to" hotel in Madrid for so many reasons. I feel so comfortable there. The staff is great and very accommodating in that I usually arrive very early. The rooms are wonderful, many with full length windows and small balconies. The bathrooms are spacious and well lit. It is in a great location on a street that is relatively quiet and easy to get to so many locations.

Hotel response

Good afternoon, Thanks for the comment and the time taken for that. We are glad to know you have enjoyed your stay here and we hope to see you again soon. Regards
Hotel guest
2-Jun-2024

"Excellent"

"Excellent"

Great location clean hotel and friendly staff

Hotel response

Good morning, We are glad to know you have enjoyed your stay with us. We hope to see you again soon. Regards
Hotel guest
9-May-2024

"Excellent"

"Excellent"

Hotel staff was extremely courteous throughout our stay.

Hotel response

Good afternoon, Thanks for the comment and the time taken for it. We are glad to know you have enjoyed your stay with us and we hope to see you again soon, you are welcomed. Regards
Hotel guest
2-May-2024

"Excellent"

"Very good"

It was a very positive experience. Confortable bed and the room was extremly well cleaned.

Hotel response

Dear Ana Thanks for the comment and the time you have taken to lave it. We are glad to know you have enjoyed your stay with us and we hope to see you again soon. Regards
Hotel guest
28-Mar-2024

"Very good"

"Excellent"

Situation just perfect. Quiet location although one street away from Grand Via. Comfortable and well appointed room. Relaxed and attentive breakfast provision. Friendly and helpful reception.

Hotel response

Good evening, Thanks for the comment and the time you have taken to leave it. We are glad to know you have enjoy your stay with us and we hope to see you again soon. Regards
Hotel guest
25-Mar-2024

"Excellent"

"Excellent"

Centrally located, clean discs. Very friendly staff and great breakfast

Hotel response

Thank you so much for your great comments Adan!
Hotel guest
14-Oct-2023

"Excellent"

"Excellent"

Beating location, nice staff! The hotel located in heart of Chueca, close to Gran Via and Saint Anton market, surrounded by lots of shops, restaurants, walking distance to main Madrid attractions. Central but very quiet, soundproof rooms. We stayed in Premium room, that was very spacious, clean and comfortable. The bathroom was renovated and was equped with toilet, bidet and bath robe. The sleeping facilities were spacious and comfortable, includinf pillows. The staff was very nice, welcom and tried to reply to our requests. One little minus, that the interior decor was oldfashion. Exept of that, everithing was perfect and we enjoyed our stay a lot. So, just click for booking and enjoy!

Hotel response

Thank you so much for your great comments Elena!
Hotel guest
11-Oct-2023

"Excellent"

"Excellent"

El hotel esta muy bien localizado cerca a la Gran Via, la habitacion 101 es amplia, limpia, la cama comoda . El desayuno con buena variedad, muy buena atencion y a la carta. Recibimos muy buena atencion de todos los empleados.

Hotel response

Thank you so much for your great comments Liliana!
Hotel guest
29-Sep-2023

"Excellent"

"Excellent"

I’d stay there again and tell my friends. Great location. Huge bathroom. Comfortable bed. No complaints.

Hotel response

Good morning Sabrina, thank you very much for your kind words about our establishment. We are glad that your stay was so pleasant and we will be happy to welcome you again if you decide to visit the heart of Madrid again. Receive a cordial greeting from our entire team and have a good day.
Hotel guest
7-Sep-2023

"Excellent"

"Very good"

Great location between Airport bus stop and Gran Via shopping area. The room was basic but clean with affordable price. The staff was always friendly. Thank you

Hotel response

Good afternoon Mr. Kasho, thank you for you commentaries, we are glad you enjoyed in the hotel. Kindest regards from all our team.
Hotel guest
22-Aug-2023

"Very good"

"Excellent"

Cozy, clean, friendly services

Hotel response

Good evening, Thank you for your review of our establishment; we appreciate you choosing us for your stay and we would be delighted to see you again. Best regards from Hotel Infantas
Hotel guest
14-Jun-2023

"Excellent"

"Excellent"

This is a perfect hotel! The Staff is so kind and nice and I felt at home! I am a disabled person in a wheelchair and my room was perfectly accessible to me, very spacious and I could function easily, and the bathroom is by all the rules! Breakfast is delicious and There are lots of things you can choose from! My room and the whole hotel are very clean and I have absolutely no complaints! Wi-Fi is excellent, as well. I'm already looking forward to my next stay at Hotel Infantas.

Hotel response

Good evening Marija, Thank you for your review of our establishment; we appreciate you choosing us for your stay and we would be delighted to see you again. Best regards from Hotel Infantas
marija bozic
12-Jun-2023

"Excellent"

"Excellent"

Front desk staff is always helpful and courteous to deal with.

Hotel response

Buenos días John, Gracias por tomarse unos minutos para compartir su experiencia sobre nuestro hotel con el resto de los viajeros. Nos alegra leer que disfrutó su estancia con nosotros y que se encontró a gusto en nuestro hotel. Si tiene la ocasión de visitar Madrid de nuevo, estaremos encantados de volver a recibirle aquí en el Hotel Infantas. Un saludo.
John Ayala
13-Apr-2023

"Excellent"

"Excellent"

My stay at the Hotel Infantas by Mij was fantastic. People in the front desk, the restaurant and in general was attentive, efficient, friendly and professional. The room was clean, sunny and spacious a great deal for the price. My only comment is about the noise. The street can get busy during weekends and the windows are not soundproof. Other than that is a gem.

Hotel response

Good afternoon, Fernando, thank you so much for the detailed review! we are very happy you enjoyed your stay here and of our location, but also take note of that small things to improve. We invite you to come back in your next visit to Madrid to become that 9 into a 10! Kindest regards from all our team.
Hotel guest
7-Apr-2023

"Excellent"

"Excellent"

Absolutely recommended. Iskender

Hotel response

Good afternoon Iskender, thank you so much for your positive review! we wait for you again for your next visit to MAdrid! Kindest regards from all our team
Iskender Yediler
3-Mar-2023

"Excellent"

"Excellent"

On arrival our room wasn’t ready so within a short walk and a beer or two the room was ready and we were very pleasantly surprised. Our room was clean spacious and very quiet. Great location central to everything, sightseeing, clubs, pubs restaurants and transport. If you had forgotten a toothbrush one was supplied in your room. The staff are very pleasant and helpful. Looking forward to a return visit.

Hotel response

Good afternoon, thank you for your great review, we are glad to know that your stay was great here. If you come back we will wait for you to repit a great experience. Kindest regards from all the MIJ team.
John O'Donovan
19-Feb-2023

"Excellent"

"Excellent"

Enjoyed my stay at Hotel Infantas. The room was large and well equipped. All staff members were very helpful. The hotel was located in a safe area with many stores and restaurants only steps away, plus several metro stops within walking distance. I highly recommend this hotel and I would stay there again.

Hotel response

Dear Mary, Thank you for sharing your experience with other travelers. We are delighted to read your words about our hotel. All the hotel team work hard to offer the best possible service and it is a great reward to read that we have done a good job, we will certainly share your words with all the staff. It has been a pleasure to host you at Hotel Infantas, we hope you come back to visit us again if you return to Madrid.
Hotel guest
31-Jan-2023

"Excellent"

"Excellent"

The hotel is perfectly located, very close to large streets with large stores and many small streets with small stores. It is also walking distance from the beautiful city hall and the extraordinary Prado Museum. A short taxi ride gets you to the train station and from there a short ride to Toledo and Segovia. The hotel itself has comparatively spacious rooms and a wonderful front desk person named Noelia, who was friendly, cheerful and very helpful. Excellent breakfast and dinner (on some evenings but not all) was served at the connected Restaurant La Rita. Madrid itself is beautiful, fun and diverse, and we are eager to return to it (and the hotel).

Hotel response

Good morning Mr. Schein, First of all, we would like to thank you for your review, we are very happy to know that you had a nice stay at Hotel Infantas by Mij and that you appreciated our hotel and staff. We all work hard every day to make sure that our guests have a pleasant stay so it is very rewarding to know how clients like you appreciate our efforts. Kindest regards.
Hotel guest
19-Jan-2023

"Excellent"

"Excellent"

Good value for money, excellent location, room had a good size & a fine bathroom, super service at the reception desk, cleaning was top notch.

Hotel response

Dear Mr. Buch, , Thank you so much for taking the time to share your experience at Hotel Infantas by Mij with all the travelers. We are really glad to hear that you enjoyed your stay with us and appreciated our hotel. If you have the chance to visit Madrid once again, we will be thrilled to welcome you once again at Hotel Infantas by Mij Best regards
Hotel guest
3-Dec-2022

"Excellent"

"Excellent"

Great location Very good attitude from the staff who also know English A very satisfying breakfast Very comfortable rooms

Hotel response

Dear Yakov, What a pleasure is to read your comment, it is great to know that you had a good stay and that our staff made you feel at home. Do not hesitate to visit us again if you return to Madrid Regards from the centre of the city
Yakov Sternbaum
17-Nov-2022

"Excellent"

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